4,100 tonnes of mangoes in 40 days, then a protest and a 50% refund over late parcels

A 2025 report in The Business Standard gives a picture of deliveries for online mango sales. The chief executive of an e-commerce courier company said on Facebook that they had delivered about 4,100 tonnes of mangoes in 40 days. But on 18 June, in Kansat, Chapai Nawabganj, several dozen online mango sellers besieged the company's office — alleging repeated delays, spoiled or lost parcels and unexplained extra charges. The protest ended when the company promised compensation. Later the chief executive admitted that some parcels had problems because of traffic congestion during the Eid holidays, and that affected customers were being refunded 50% of the product price. For the sellers, the loss is direct: one parcel of a small mango trader in Chapai Nawabganj took nine days to reach Dhaka, the mangoes inside turned black, and the buyer returned it — he lost both about Tk 10,000 of mangoes and a customer. The president of the courier association said there is a big difference between sending documents or clothes and sending perishable food; carrying perishable goods needs extra manpower and separate office facilities, which most couriers do not have. In other words, large volumes can be delivered, but if perishable goods are delayed, both liability and trust are put at risk.