Two vans in 1983; now 600 vehicles, 700 branches and nearly 10,000 staff

A 2025 report in The Daily Star tells the story of the growth of one of the country's old courier companies. In 1983, when the country had only one air express service, the company set out with two vans, aiming to reach people's doorsteps. Now it has 600 vehicles, more than 700 branches and agent offices in 64 districts, and nearly 10,000 staff. Its services are of three kinds — regular, urgent and special — and within them are e-commerce and parcels. Prices: documents Tk 15–30; bags from Tk 100 for 1 kg to Tk 200 for 5 kg; and for e-commerce parcels a Tk 130 transparent polybag, so that the goods inside can be seen and checked. In summer a separate 'mango service' runs with a separate fleet; that time, 60 extra staff were taken on just for the seasonal fruit. To handle complaints, a 24-hour call centre has 46 agents and 40 lines. In the report, an online bookshop said that although it delivers within Dhaka itself, outside Dhaka it relies on several couriers, including this company. However, by the courier association's count, although more than 700 couriers operate in the country, only 114 have licences; the unlicensed ones are alleged to evade tax and regulation.